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Frequently Asked Questions

需要满足特定标准，以便订购Reflex测试。如果满足标准，则测试会自动发生。如果不满足标准，则不执行测试。一个常见的例子是β的HCG测试。如果行政问题的答案“是生育潜力的女性患者？”标记为是的，测试版HCG将反射并进行测试。如果答案标记为否，则由于不符合标准，因此无法运行测试。

当没有足够的样本量可用于获得准确，一致的结果时，会发生这种情况。站点可以通过收集特定于协议的收集指令中所示的量来避免这种情况。有关澄清，请在实验室手册中以您所在地区列出的号码联系您当地的调查员支持团队

To obtain the highest quality specimens possible, it is recommended that all collection supplies be stored between 4°C to 25°C (39°F to 77°F).

空白的请求,或酒吧请求frequently called, are included in your laboratory manual (toward the middle to end of it). These can be used as a reference, replacement requisition, or included when building a kit using your own supplies. Remember to photocopy the blank requisition before using it to ensure your original stays intact.

We can only provide results by three methods:

Results cannot be provided by other means, such as email, text or pictures. Generally, studies are set up to provide results by one or more of the above listed methods according to the sponsor request. For more information, please contact your local Investigator Support Team at the number listed for your region in the laboratory manual

如果您收到有关高恐慌或低恐慌实验室值的传真或语音邮件，请尽快回复您当地的调查员支持团队以确认收据。未能这样做可能会导致赞助商升级。可以通过电话，电子邮件和传真到达调查员支持。

The phone number and fax numbers are located in your Covance Lab Manual.

The email addresses are as follows:

The Americas: USalerts@covance.com
Europe, Middle East and Africa: GVAalerts@covance.com
Asia Pac: InvestigatorSupport.AsiaPac@covance.com

If a data revision has been requested for a change of collection date, time, weight, visit, etc., the request may take up to 10 business days.

Once the change is complete, sites will be notified by fax. A new report will not be sent. If a new report is needed, please call Covance at the number listed for your region in the laboratory manual.

Unfortunately, no; we cannot modify existing orders. Your order will have to be cancelled and a new one placed. This also applies to timelines. If you placed an order with standard turn around times and now need it sooner the original order will have to be cancelled and a new one placed with expedited timelines.

接触your regional Investigator Support Department (the number can be found in your Covance Central Laboratory Services Manual). When calling, inform the representative if the changes affect a single protocol or multiple protocols. If more than one protocol is affected, please have a complete list of protocols and the specific contact information (phone numbers, fax numbers, physical address, email addresses, Principle Investigator, Report Recipient and/or Supply Recipient) to be changed.

By securing updated contact information for all protocols during one phone call, we hope to decrease the time you spend calling us and increase the accuracy of contact information we have on file.

Covance的网络套件订购工具（//www.wfliji.com/kitordering) is the quickest and best way for sites to order supplies.

Once you receive a confirmation email that your order has been received, please allow 9-11 business days for your order to be delivered.

Please remember that Covance does not overnight orders.

Expedited orders can take between 3-5 business days for delivery once the order is submitted. Covance kits are custom built for each protocol and site, and sponsor approval may be required prior to expediting an order. As a result, a minimum of 3-5 business days are needed to fill your site’s order.

Orders can also be placed by calling:

North America 1-866-762-6209 Indianapolis, IN, USA
Europe +41 58 822 7901 Geneva, Switzerland
Asia (except China) +65 6560 8793 Singapore
China 800 820 85 92 Shanghai, China

To request a data revision (change to collection date or time, patient gender, etc.) please contact your local investigator support office. Please remember that this request can take up to 10 business days. Once the change is completed, a fax notification will be sent to the investigator confirming the revision has been done. Once the change is complete, sites will be notified by fax. A new report will not be sent. If you wish to receive fully amended reports please contact your investigator support team.

This report is designed to assist in the management of frozen samples. It reflects the status of samples in our database at the time the report was generated. There may be some lag time so there may be items appearing on the report that were recently returned to Covance. We do not require that you contact us upon receipt of the report. If you have samples in your freezer, please return them to Covance.

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