Innovative Patient Assistance Programs

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Unique design innovations.
World class technologies.
Connecting everyday people to medicines.

Maximizing the efficiency of Patient Assistance Programs (PAPs) is critical in achieving the greatest possible access to life changing medicines for the under- and un-insured. Covance, the innovators in Patient Assistance Programs for the last 30 years, has the experience and capabilities to design and deliver programs that will achieve your current goals, building-in flexibility to evolve with the unique needs of your products, patients and providers into the future.

Covance Patient Assistance Programs are designed to optimize patient engagement and program qualification with the appropriate use of technology, with built-in program flexibility to evolve with your product throughout its life.

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Experienced, flexible and proven program design and delivery

For the under- and un-insured, quickly being told they are eligible for your medicines is life changing. Our PAPs are designed to optimize patient engagement and program qualification with the appropriate use of technology. This ensures your assistance funds are used effectively and efficiently.

实现greater cost-efficiencies with an around-the-clock delivery model

By leveraging our experts around the world, back-office support is delivered 24/7 and at lower costs.

降低风险和更大的访问killed resources with multi-site call centers

Our market leading number of call centers across the US are strategically placed to tap into a large pool of PAP experts and provide redundancies to ensure business continuity.

Maximize program efficiency, and deliver data driven insights with robust processes and the use of proven, world-class technologies

With a 360-degree view of your operations we work with you to continually improve your PAP program. In addition, the appropriate use of best-in-class technologies help you achieve faster and higher quality eligibility approvals including a world-class CRM, optical character recognition (OCR), eBenefits Verification and soft online credit-checks.

Ensure regulatory compliance, patient safety and data integrity

Our highly trained agents and use of best-in-class technology help you comply with compliance and patient safety monitoring.

Efficiently dispense free prescription medication through our comprehensive non-commercial pharmacy

We support a broad range of non-commercial program types including sample, voucher, bridge, quick start and PAP. Our non-commercial specialty pharmacy may dispense your medication to eligible patients – with no patient out-of-pocket expense. Quick start plan options eliminate or reduce delays in therapy due to payer requirements (e.g., prior authorization process).

2020 Events

Visit Covance in 2020 at HUB and SPP Model Optimization, PAP 2020, and Asembia.

A unique design approach that ensures maximum program efficiency over the life-cycle of your product(s):

  • Proven,best-in-class technologiesthat offer a high degree of automation for processing patient applications and re-enrollments, making eligibility determinations, and completing shipments and refills
  • “Around the clock” delivery model leveraging Covance’s talented global team members to significantly improve speed to inquiry resolution and program cost efficiency
  • Highly skilled, multi-locationUS call center expertsspecializing in service delivery across all therapeutic areas, particularly in complex markets.
  • Comprehensivenon-commercial pharmacyservices that seamlessly integrate with the program for accurate and timely product fulfilment
  • An unrelenting focus on delivering apositivepatient experienceanddata driven insightsthat inform you of patient, product and market developments
  • 完整的和可靠的complianceand safety monitoringcapabilities
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